Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return/exchange. Any SALE PRODUCTS ARE FINAL SALE.

To be eligible for a return/exchange, your item(s) must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Customer is responsible for return shipping costs. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return/exchange questions at Contact Us link at the bottom of this page.

If you are local (Houston, Texas or surrounding areas) contact us at using the Contact Us link at the bottom of this page for other return options.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

 

No Refunds Store Credit Only
We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. If approved, you’ll be automatically given store credit to your online CREAM Athleisure Apparel account.